Everything you need to know about buying from Purity Fragrances
Customers submitting a purchase order agree to be bound by the following terms and conditions. The following terms and conditions supersede any previous terms and conditions and Purity Fragrances reserves the right to make changes to the website, our range of fragrances and this document at anytime.
Acceptance of Goods
The customer is responsible for inspecting goods for faults or damage and must notify Purity Fragrances. Faulty products which are immediately returned will be exchanged or refunded. See Returns Policy below for terms of other returns.
We offer delivery to all New Zealand residential (standard) customers at $5.00 & $12.95 for International deliveries. However freight is a significant cost for us so we ask that when the customer is making an exchange they pay a small fee of $5.00 for standard delivery and $12.95 for international deliveries. This does not include cases where the product is found to be faulty.
We want you to be happy with your fragrance purchase and we understand the problems with making online purchases. If you are unhappy with your purchase for any reason you can return it to us within the 30 days after the web purchase date for a refund of the purchase price if the item is returned in its original condition. This means the item must be in its original, undamaged packaging. We will not accept liability for items being returned which are lost during the return journey to our warehouse.
Refunds – If you return your item for a refund we do deduct a small fee of $4.50 to contribute to the shipping costs that we have undertaken to get the product to you. For purchases made using discounts or vouchers, the total refunded will only be the amount paid not the total product price. After 30 days returns and refunds are subject to manufacturers warranty.
If the goods you receive are faulty, we will replace those goods if the problem is caused by a fault in the product not general wear and tear. As per our obligation under the Consumer Guarantees Act. Reimbursement for shipping expenses for faulty product will be up to the value of the original quoted shipping cost.
Exchanges – Due to the significant costs of freight we do ask that when the customer is making an exchange they pay a small fee of $5.00 for standard delivery and $12.95 for international deliveries. This does not include cases where the product is found to be faulty.
To return an item please send us an email so that we know to expect the item. We would greatly appreciate it if you could let us know why you are returning the item as your feedback is important to us. We can use your feedback to refine our products in the future.
The privacy of your customer data, orders and credit cards is important to us. We will not disclose or sell your customer data to any third party. Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
Delivery within New Zealand
We will process your order within 2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 5 days for delivery domestically. Our products will be freighted by a courier company and will require a signature upon delivery.
Purity Fragrances are happy to ship items to most destinations around the world. We deliver via Air mail and items should arrive within 10 days to Australia and from 10 to 30 days to other parts of the world. Unfortunately we can not accept responsibility for customs delays, duties or taxes that may apply. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives. International Delivery incurs a fee of $12.95NZD .
Purity Fragrances reserves the right to change prices without notice. All prices and orders are displayed and processed in New Zealand Dollars and includes GST.
Orders may only be cancelled if the item has not been shipped when the cancellation has been requested. Please email firstname.lastname@example.org if you wish to cancel an order.
Typographical Errors In the event that an item is listed at an incorrect price or incorrect information, Purity Fragrances reserves the right to refuse or cancel orders. Purity Fragrances will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded.